At Holiday Homes International (Private) Limited, we strive to provide a smooth and transparent booking experience. This Refund Policy outlines the terms under which refunds may be granted for bookings made through our platform.
Cancellation by Guest
a. Standard Cancellation Policy
Full refund if the booking is cancelled at least 14 days before the check-in date.
50% refund if the booking is cancelled 7–13 days before check-in.
No refund if the booking is cancelled less than 7 days before check-in.
b. Early Departure
No refunds will be issued for early check-outs or unused nights once the stay has commenced.
Cancellation by Company
In the rare case that we must cancel your reservation due to unforeseen circumstances (e.g., maintenance issues, double booking, force majeure), we will:
Offer an alternative property of equal or greater value, or
Provide a full refund of the amount paid
Force Majeure
No refunds will be issued for cancellations due to events beyond our control, such as natural disasters, government restrictions, or other emergencies. However, we may offer credit toward a future booking at our discretion.
Processing of Refunds
Refunds will be processed using the original payment method. It may take 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Bookings
If a special rate or promotional offer explicitly states that the booking is non-refundable, no refunds will be issued under any circumstances.
